Technology and Tools - AI Outbound Calling

A Complete Guide to ActiveProspect and TrustedForm for TCPA Compliance

Technology and Tools, Compliance & Legal / Annie Telligent

As a business you should have consent before you contact a prospect, whether that’s through an automated dialing system, SMS marketing, or email marketing. This is very critical when it comes to TCPA compliance, even for inbound leads. Most marketers and business owners are okay at documenting very basic consent in their lead form. Typically […]

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What Is Voice Biometrics and How Does It Work in Call Centers?

Technology and Tools / Annie Telligent

Learn how voice biometrics works in call centers, including authentication vs identification, false accepts and rejects, and why it strengthens call center security.

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What Is Salesforce Streaming API and How It Powers Outbound Call Centers

Technology and Tools / Annie Telligent

Streaming APIs play a very important role when it comes to integration. The reason why I say so is because back a few decades, we had the pull technology. It consisted of a client server architecture. The client had to pull all the time for the changes from the server. Technically speaking, there was always

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What Is the Salesforce Bulk API and When Should Call Centers Use It Instead of REST API?

Technology and Tools / Annie Telligent

Learn what Salesforce Bulk API is, how it works, and when call centers should use it instead of REST API for large data operations.

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Salesforce Open CTI: Step-by-Step Setup Guide for Call Center Integration

Technology and Tools / Annie Telligent

In this blog, we will discuss: What Is CTI and Why Call Centers Use It Benefits of CTI for a Call Center What Is Salesforce Open CTI Salesforce Open CTI Architecture Benefits of Salesforce Open CTI What We Can Do With CTI in Salesforce Vendor vs Open-Source Telephony Tools: Which Is Better for Salesforce Open

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Retell AI vs Synthflow ? Voice AI Platform Comparison

Technology and Tools / Annie Telligent

Retell AI vs Synthflow comparison covering pricing, latency, integrations, concurrency, and features to find the best voice AI platform.

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What Is Turn Detection in Voice AI?

Technology and Tools / Annie Telligent

Turn detection is essentially about detecting very precisely when the human speaker stopped speaking and triggering the bot’s reaction. For example the speaker is speaking and the bot listens carefully and then the speaker pauses to think using words like maybe or but let me think. This is a crucial moment of turn taking, the

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How to Properly Set Up Jornaya LeadID Using Growform for TCPA Compliance

Compliance & Legal, Technology and Tools / Annie Telligent

If you’re running lead generation campaigns in the United States, especially those involving phone numbers, TCPA compliance is not optional. One of the most common mistakes we see is improper setup of Jornaya, which results in missing certificates, failed compliance checks, and potential legal exposure. This guide explains: What Is Jornaya (Verisk LeadiD) Why Does

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How to Monitor, Protect, and Remediate Spam Likely Label on Your Caller ID?

Compliance & Legal, Technology and Tools / Annie Telligent

Many agents have a spam flag at AT&T, Verizon, or T-Mobile, and it’s affecting how many contacts they are making throughout their day. And they don’t even know it. Spam Likely flags quietly reduce contact rates and make it harder to reach the people you’re calling. In this blog, I’m going to show you how

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What Is API Integration with Salesforce? Concepts, Types, and Examples

Technology and Tools / Annie Telligent

In this blog, we will discuss: What is Salesforce? What is Salesforce Integration? Why Integrate Salesforce? Business Benefits Types of Salesforce Integration Architectures How to Integrate with Salesforce? What is an API? Types of Salesforce API Integrations What are the Best Practices of Salesforce Integration? What is Salesforce? Salesforce is a cloud-based customer relationship management

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