Annie Telligent - AI Outbound Calling

How to Properly Set Up Jornaya LeadID Using Growform for TCPA Compliance

Compliance & Legal, Technology and Tools / Annie Telligent

If you’re running lead generation campaigns in the United States, especially those involving phone numbers, TCPA compliance is not optional. One of the most common mistakes we see is improper setup of Jornaya, which results in missing certificates, failed compliance checks, and potential legal exposure. This guide explains: What Is Jornaya (Verisk LeadiD) Why Does […]

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How to Monitor, Protect, and Remediate Spam Likely Label on Your Caller ID?

Compliance & Legal, Technology and Tools / Annie Telligent

Many agents have a spam flag at AT&T, Verizon, or T-Mobile, and it’s affecting how many contacts they are making throughout their day. And they don’t even know it. Spam Likely flags quietly reduce contact rates and make it harder to reach the people you’re calling. In this blog, I’m going to show you how

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What Are TCPA Quiet Hours and Why Lawsuits Are Rising

Compliance & Legal / Annie Telligent

On March 3, 2025, a petition for declaratory ruling regarding the Quiet Hour Claims was filed with the Federal Communications Commission by the Ecommerce Innovation Alliance. The Petition asks the Commission to reaffirm that the ‘Quiet Hours’ provision, prohibiting telephone solicitations between 9 p.m. and 8 a.m., is inapplicable if prior consent has been granted.

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The Role of Voice Activity Detection in Low-Latency AI Conversations

Technical Lab / Annie Telligent

Voice Activity Detection enables low-latency AI conversations by detecting speech timing accurately, reducing delays, and improving natural responses.

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How Post Call Analysis Improves AI Voice Accuracy, Reliability, and ROI

Technical Lab / Annie Telligent

Learn how post call analysis improves AI voice accuracy, reliability, and ROI through call grading, insights, and continuous optimization.

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Real-Time Communication Challenges in AI Voice Assistants and a Multi-Layer Audio AI Stack Approach

Technical Lab / Annie Telligent

Explore real-time communication challenges in AI voice assistants and how a multi-layer audio AI stack handles echo, latency, and interruptions.

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What is PII Redaction and Why AI Call Centers Must Implement it

Compliance & Legal / Annie Telligent

Learn what PII redaction is, why AI call centers need it, and how it reduces TCPA, HIPAA, and privacy risk while enabling safe analytics.

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Tuning AI Prosody for Sales Calls That Make AI Sound Natural

Technical Lab / Annie Telligent

Prosody is the rhythm and intonation of language, the way that you speak. This includes how fast you speak, where you put more emphasis on the words, and the volume of certain words. Prosody in sales calls is really important especially if you are using voice AI agents because it shapes how the message is

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What Is the National Do Not Call Registry and How It Limits Outreach Call

Compliance & Legal / Annie Telligent

Understand the National Do Not Call Registry, what calls it restricts, how it limits sales calls, and why some marketing calls still happen.

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What Is API Integration with Salesforce? Concepts, Types, and Examples

Technology and Tools / Annie Telligent

Salesforce is a cloud-based customer relationship management (CRM) software. It assists businesses in marketing, customer support, analytics, etc. by centralizing customer data. But it cannot handle every business need on its own. Businesses often need Salesforce to work together with other systems. For example, companies integrate Salesforce with their accounting systems to directly link these

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